I have been having an issue with my bank for about the last 6 months. All of my "regular" tellers have been moved "UP" the chain to other branches and I am convinced they have trolled the rosters of idiots to fill their positions.
We have 5 accounts with this bank. Yes, 5. I am there frequently and am very familiar with the way things are done there. There are times when I need to transfer money from one account to another...the ones that are linked online are no problem...type a few numbers and boom, money from one to the other.
Twice in the last week, I have had to transfer to my business account that isn't linked to my other accounts, which necessitated a simple phone call and request. I AM LISTED ON ALL ACCOUNTS since I am the bill-taker-carer of the family.
Twice in the last week, I have had to actually argue with the dingbat that tells me I am not allowed to transfer. Twice I have had to talk to the manager to get this taken care of. People, this is a simple thing. She just has to click a few keys on her keyboard. This last time, she told me it would take 48 hours to process....WHAT???? This is money that is already there....we are not waiting for checks to clear etc. This money is sitting in one account being shifted to another account, owned BY THE SAME PERSON.
The last straw was three days ago when she transferred it without an argument. I should have known it was too easy. She transferred it to the wrong damn account.
Is it so hard to do your freaking job? It is all there in front of you. I asked the manager if this was her first week on the job and he told me that she has been with the bank for several years, just not at my branch. I think I know why they shuttle her around.
So, this morning, S1 asks if I can check where his online contact lens order is, as he is over two weeks on his current pair of lenses.
I call the nice people at Len$.com and they tell me the hold up is with my bank. They are denying the charge. It is on my debit card for cripes sake and there is three times the amount needed, already in the account.
Please say a prayer for the person that picks up the phone at the bank in ten minutes when I call. They will really need it.
(For those of you that suggest that I change banks, please realize what a complete pain in the ass that would be. We have had these accounts for over 15 years..my check numbers are in the 3000's, all of my online bills, household etc are all linked with these accounts and it would literally take me days to change everything to new accounts...and honestly....would any other bank be any better??? Customer service sucks. Nobody really cares any more.)