Friday, October 16, 2009

SUCKY CUSTOMER SERVICE

Is one of my biggest pet peeves!! I am really beginning to think that people really don't give a shit about their quality of work.

I have been having an issue with my bank for about the last 6 months. All of my "regular" tellers have been moved "UP" the chain to other branches and I am convinced they have trolled the rosters of idiots to fill their positions.

We have 5 accounts with this bank. Yes, 5. I am there frequently and am very familiar with the way things are done there. There are times when I need to transfer money from one account to another...the ones that are linked online are no problem...type a few numbers and boom, money from one to the other.

Twice in the last week, I have had to transfer to my business account that isn't linked to my other accounts, which necessitated a simple phone call and request. I AM LISTED ON ALL ACCOUNTS since I am the bill-taker-carer of the family.

Twice in the last week, I have had to actually argue with the dingbat that tells me I am not allowed to transfer. Twice I have had to talk to the manager to get this taken care of. People, this is a simple thing. She just has to click a few keys on her keyboard. This last time, she told me it would take 48 hours to process....WHAT???? This is money that is already there....we are not waiting for checks to clear etc. This money is sitting in one account being shifted to another account, owned BY THE SAME PERSON.

The last straw was three days ago when she transferred it without an argument. I should have known it was too easy. She transferred it to the wrong damn account.

Is it so hard to do your freaking job? It is all there in front of you. I asked the manager if this was her first week on the job and he told me that she has been with the bank for several years, just not at my branch. I think I know why they shuttle her around.

So, this morning, S1 asks if I can check where his online contact lens order is, as he is over two weeks on his current pair of lenses.

I call the nice people at Len$.com and they tell me the hold up is with my bank. They are denying the charge. It is on my debit card for cripes sake and there is three times the amount needed, already in the account.

Please say a prayer for the person that picks up the phone at the bank in ten minutes when I call. They will really need it.

(For those of you that suggest that I change banks, please realize what a complete pain in the ass that would be. We have had these accounts for over 15 years..my check numbers are in the 3000's, all of my online bills, household etc are all linked with these accounts and it would literally take me days to change everything to new accounts...and honestly....would any other bank be any better??? Customer service sucks. Nobody really cares any more.)

12 comments:

buffalodick said...

I just went through same b.s. with my bank... When you're trying to deposit or invest with them, they break their necks helping..when you try to get your own money, or you are one day late because they are closed on the week-ends- they act like it's their money! I told my bank, it wasn't my fault they made loans to people on houses that are now in foreclosure, so don't take it out on me!

awomanmyage said...

Oh, I wouldn't suggest you change. I would suggest that they pay you for your inconvenience by deducting any service charge that month. Or maybe free cheques. Writing a nice long letter/email to some bigwig of the bank might help (not the manager).

I hate it when banks feel free to make mistakes and make your life miserable, then act like you're being difficult.

Unknown Mami said...

Oh and even if you did change banks there is no guarantee you would get better service. This kind of stuff infuriates me and I've worked in customer service a long time. If you don't know how to do something go ask someone that does.

Very aggravating!

Jane! said...

Good luck finding a solution. Luckily, I'm able to do all my banking online. It wasn't easy to set up but well worth the trouble.

My Aimless Infatuation said...

I know what you mean.........I for one am tired of doing their job for them.

Comedy Writer Jerry Perisho said...

OHN, I have spent my professional life running banks. You are right.

Jade said...

I think I'd be a little pissed myself. Luckily I'm a poor grad student and don't have enough money to worry about ;-)

Ina in Alaska said...

Yikes.

PS I have been visiting your blog recently and was unable to comment until today. Thank you for addressing that problem.

Have a super great weekend. Oh, and my word verification today is very appropriate to this post: FIERI xoxo

Neverbeen2NYC said...

That really sucks. What has this world come to?

Guzzo said...

This is my biggest pet peeve too and it seems to be getting worse every year.

I sure wish I could pinpoint why this is happening. It's hard to understand. Is it because of a poor work ethic in out culture now, the dumbing down of America, or perhaps businesses now knowing that Americans expect and tolerate this type of behavior and do nothing to change it?

Who knows? I don't see any reason for it getting better.

Wonderful World of Weiners said...

Do NOT apologize for the long comment you left on my blog. I love it. And you totally made me tear up with the Maggie story. Something about the love of child for their pet just makes me weepy. :)

Great way to start off my contest.

Thanks! :)

Hallie

Debbie said...

I did a post a few months back on the death of customer service. Drives me nuts! I feel for you. Good luck:)