Saturday, July 24, 2010

phone companies

An open letter to the scum sucking, bottom feeders that are cell phone companies.

Dear Sirs:

(I use the salutation loosely, as the correct salutation should more likely be Dear Shitheads).

I would like to commend you on your use of deceit and coercion in obtaining and constraining consumers. Your well trained personnel can successfully speak out of both sides of their mouths and look people in the eye while doing so.

Well done!

Also, I think it is brilliant that you know you have your grip on us by those tiny little hairs on the backs of our necks. We are helpless without our cells, and you know it. Kudos. Really, does anyone not have one? I have seen people that spend their nights perusing dumpsters, that have at the very least, a disposable cell in their pocket. (Might be “borrowed” from a nice couple that happened to be walking down a dark street one night, might be the one his dealer gave him to let him know when he could score…..not sure on either scenario, but I am sure you get my point). Many of us actually use our phones to earn a living….the very thing that enables us to send you enormous amounts of money each month.

So, it doesn’t surprise me, with your vast knowledge of society’s needs, that you are able to get away with charging loyal customers of 8-10 years duration, with a “small activation fee” so we can use the new phone we HAD to get because the one we got last year doesn’t work any longer. I am sure it is a freakish coincidence that most cell phones purchased in the last 5 years, last about as long as a solid relationship with a hooker. Ironically, stuffed in the back of a drawer, long forgotten, was a phone that was put to rest years ago, in favor of a cooler, more snazzy model. I dug it out, dusted it off, and lo and behold after a little bit of cuddle time with a charger….it hummed like one of Tiger’s dates.

So back to this “small” activation fee. Is my $18 (per phone) going to help your company? No, not really. But given the fact that (approximately) 1.2 billion cell phones were sold in 2009, (you can thank CNN, as they did the leg work for me), that is a tidy little profit for all of you. You go dudes!

Do you want a minute to add that up? Never mind, I have a calculator right here. Let’s see…….oh my! My calculator doesn’t have enough space for all those numbers! I did hear today that the little fee is what you use to pay your employees that don't work on commission. Can I have a job?

So, as you sit on your gilded thrones, having your neck massaged by someone who can’t afford one of your phones, please know that it is with great humility that I salute you. If I didn’t know better, I would swear that your company was run by the same people that give out loans to people with gambling addictions, then later “collect” your loan with interest that may or may not include a body part.

My only pleasure in all of this, is that a kind person gave me the heads up to completely avoid your stores, and do my phone buying at my local Best Buy. Guess what??? They sell YOUR phones cheaper than you do. Yep. Not only that, their equipment protection plan covers A.N.Y. problem. Drive over your phone? Covered. Drop it in the toilet? Covered. NO DEDUCTIBLE either. Sure beats the hell out of your “plan” that covers “some” problems, AFTER we pay you a $100 deductible to replace our phone with a refurb that will have its own set of problems. The kind people at Best Buy don’t work on commission either, so they actually tell you the truth. I KNOW…unheard of huh? OH…and better yet, those annoying rebates you offer us to suck us in, the ones we wait 6 weeks to get back??? Best Buy gives us the rebate price up front. Nothing to mail in. No, I don’t work for Best Buy, nor are the paying me anything to tell you about them. I just really appreciate their way of doing business.

So phone company, I only need to deal with you when I pay my bill each month. Thankfully, I can do that online and don’t have to talk to you liars and thieves.


The OHN family


Tina said...

How did I miss this? :)

Did I ever tell you about the 7 years I worked customer care for ATT Wireless / Cingular / ATT? (They couldn't even decide on a name) Yep, we Canadians were answering the call when you dialed 611. Oh the stories I could tell. :)

Stephanie said...


Jade said...

There ya go girl! Doesn't it feel good when you can just be totally blunt with people? We often hold it in so much that when we find the perfect moment and perfect cause it just feels freakin fantastic! Good for you!